This Refund Policy was last updated on March 20, 2024.

At CHETANA CLASSES, we strive to provide high-quality educational content and ensure customer satisfaction. However, we understand that circumstances may arise where you may need to request a refund. Please review our refund policy below for online courses, books and merchandise:

1. Eligibility for Refund

– Refunds are applicable within a specified refund period from the date of purchase, as mentioned in the course description or terms and conditions.

– To be eligible for a refund, you must provide a valid reason for your request, such as:

Technical issues preventing access to the course materials.

Unmet expectations based on course description.

2. Refund Process

– To request a refund, please contact our customer support team via email or through our website’s contact form.

– Provide details of your purchase, including the course name, order number, and reason for the refund request.

– Our team will review your request and respond to you within the specified timeframe.

– If your refund request is approved, we will process the refund using the original payment method within a reasonable period.

3. Refund Exceptions

Refunds may not be applicable in the following circumstances:

– If the refund request is made after the specified refund period has expired.

– If you have completed a significant portion of the course or have downloaded course materials.

– If the refund request is based on reasons unrelated to course content or quality, such as changes in personal circumstances.

– If the course was purchased as part of a bundle or promotional offer where a refund is explicitly excluded.

-If you have purchased recorded course or PDF books and notes.

4. Course Access Upon Refund

– Upon approval of your refund request, your access to the course materials will be revoked, and you will no longer be able to view or download the content.

– Any progress or completion certificates associated with the course will be voided upon refund

5. Dispute Resolution

– If you are unsatisfied with our decision regarding your refund request, you may escalate the matter to our management team for further review.

– We are committed to resolving disputes in a fair and transparent manner to ensure customer satisfaction.

We value your trust and strive to provide a positive learning experience for all our students. If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us. Thank you for choosing CHETANA CLASSES for your learning journey!